We aim to consolidate and develop our presence in the Italian, European, and worldwide electric heater markets, expanding our range of products and fully diversifying our customer base. We continue to pursue improvements that allows us to provide services that are in compliance with the law and able to meet the needs of every customer.
Z.R.E. respects all contractual agreements entered into with customers, aiming to satisfy both their explicit and implicit needs, and to ensure the competence, professionalism, and seriousness necessary for products to meet their quality demands. To guarantee this, Z.R.E. pays particular attention to:1. The quality of the product supplied, achieved through:
2. Management of emergencies and customer assistance.
- the competence of the personnel involved;
- the consolidated experience of decades of activity;
- paying attention to the specific needs of each client;
- production being carried out entirely in Italy.
We have eagerly adopted the new ISO 9001: 2015 standard for the certification of a quality management system. This was an opportunity to introduce risk management into the organizational model (understood both as a threat to be managed and as an opportunity to be exploited). Following an analysis of the company's internal and external factors, it was possible to:
- identify and evaluate risks;
- establish the necessary control measures to contain the threats at the lowest possible level and to benefit the organization and stakeholders;
- plan continuous improvement initiatives aimed at the systematic management of the identified risks.
Our main strategic objectives are to:
- increase productivity by increasing the amount of workstations, thanks to the expansion of production in our new building;
- expand our commercial activities in relation to induction heating, with a view to sustainability through lower energy consumption with the same level of performance of a traditional heater.
We will pursue these objectives through the development and maintenance of a Quality Management System at all company levels.