EREMA makes this data available to its customers in its own maintenance app on the BluPort® digital customer platform, which bundles all digital assistance systems. The platform can be accessed via PC and mobile devices and offers a comprehensive suite of service and data visualisation apps that help plant operators control quality and improve machine performance. "With our apps, we want to accompany customers and their machines through all phases of the machine life cycle, starting with the purchase decision through to operation, maintenance and services, and eventually to buy-back of the used equipment years later. And all that with just one login," says Christoph Krump, who heads the Service business unit at EREMA. Using the Project Cockpit app, customers are already involved in the creation of their new machine. With this they get insights into the status of project planning, and overview of all features and a list of all the relevant contact persons in case questions arise. The Key Performance Indicators app is very popular with customers because they can use it to call up the most important data, such as throughput trends and the energy consumption of their machines, all displayed in an intuitive dashboard. Long-term archiving, a booking app for training courses and workshops, and a spare parts shop are examples of other useful tools provided by BluPort®.
From a technical standpoint, all EREMA machines ordered within the last 3 years are already equipped for use with all of these assistance systems. The app offering is constantly being expanded. The basic package is free of charge. Customers who purchase the Smart Service Package get the full version including extra content.