When quality processes are missing, an awful lot can go wrong in your sales department. On the flipside, though, it's amazing how much can be accomplished when total quality management (TQM) finally reaches the sales department. Bringing total quality to sales applies the principles and techniques of TQM to sales processes. It brings TQM to the realities of daily operations.
My recommendation is to combine the sales function responsibilities with the quality function responsibilities, with the title of the employee responsible "Director of Quality Sales & Manufacturing." This dynamic leader will advance the company's full service, high performance, and precision processing operation....